Delivery
Shipping & Delivery Policy
Thank you for visiting and shopping at Serenity. The following terms and conditions apply to all orders placed through our website.
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times may vary depending on the destination country and chosen shipping option.
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Luxembourg: 2–5 business days
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Europe: 3–7 business days
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International: 7–14 business days
Please note: Delivery delays may occasionally occur due to external factors beyond our control.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Serenity is not responsible for any customs duties, import taxes, or other fees applied to your order. All additional costs imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs charges, etc.).
Lost or Damaged Parcels
Serenity is not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the shipment carrier directly to file a claim. Be sure to retain all packaging materials and the damaged goods for the claim process.